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Table of contents
Content:
Introduction
Purpose
Definition of a Major Incident
Critical Services
Notes on Critical Services
MI Board – Roles and Responsibilities
The MI Coordination Manager (Co-ordinator)
The MI Technical Manager/ Root cause analyst (Solution point)
The MI Communications Manager (Communication Point)
Other roles in the MI board
Major Incident Investigation Board
PowerPoint Presentation
Process Step 1
Process Step 2
Process Step 3
Process Step 4
Process Step 5
Process Step 6
Process Step 7
Process Step 8
Process Step 9
Process Step 10
SLA of a Major Incident
Important
On Call Rota
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