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Out of hours, a user cannot report a potential major incident, but a technician working in ITS may become aware of one. In this case the ITS Senior Lead Team operate an on-call rota. This rota is known by the Helpdesk who will according to the rota divert the Major Incident phone to the responsible person at that time. The phone number to call if a technician becomes aware of a major incident is: 07881857558
Out of hours, a user cannot report a potential major incident, but a technician working in ITS may become aware of one. In this case the ITS Senior Lead Team operate an on-call rota. This rota is known by the Helpdesk who will according to the rota divert the Major Incident phone to the responsible person at that time. The phone number to call if a technician becomes aware of a major incident is: 07881857558