Resolution of the specific problem takes priority over any other IT work and all members of ITS are eligible to be seconded into the team handling the incident. This will be co-ordinated by the investigation board.

• Resolution of the specific problem takes priority over any other IT work and all members of ITS are eligible to be seconded into the team handling the incident. This will be co-ordinated by the investigation board.

• Any queries regarding the incident, to the Service Desk or anyone else in ITS should be directed to the Major Incident Communications Manager.