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The MI team make this incident in the Service Management tool “Major Incident” priority. This incident number is used in all communications, and the incident ticket is updated as investigation and resolution proceeds, and becomes in the future the record of progress. If no system is available, a stand-alone laptop + MS Office may be used, with the information later transcribed to the Service Management tool.
The MI team make this incident in the Service Management tool “Major Incident” priority. This incident number is used in all communications, and the incident ticket is updated as investigation and resolution proceeds, and becomes in the future the record of progress. If no system is available, a stand-alone laptop + MS Office may be used, with the information later transcribed to the Service Management tool.