Service managers/ Faculty Relationship Managers

• Service managers/ Faculty Relationship Managers

• Optionally, they will co-ordinate information to specific customer management/ advising on their expectations or business practices.

• Investigation Team/investigation resources (technical staff)

• Drawn from ITS and suppliers as needed

• The service desk

• Most likely responsible for reporting the original incident, for disseminating for general information to the business and technology under the direction of the MI Communications Manager and for supporting the process as needed